Refund policy

Last updated: 6 September 2026

We want you to feel right in your LILMATEEN piece. For help, email hello@lilmateen.com with your order number.

14-day returns and size exchanges

For a change of mind or size exchange, contact us within 14 calendar days of receiving your order. Items must be unworn apart from trying on, unwashed, unaltered and in their original condition, with tags attached. Return the hoodie with its original LILMATEEN patch and any other items included with it. Separately purchased patches must be unused and undamaged. Include the original packaging where reasonably possible.

Once we provide return instructions, send the item within 7 calendar days. Use a tracked service and keep your proof of postage. Please contact us before sending anything so we can provide the correct return address.

Shipping costs

For change-of-mind returns, you pay the return shipping cost; the original RM15 shipping fee is not refundable. For size exchanges, you pay the return shipping cost and RM15 to send the replacement within Malaysia. We do not charge a restocking fee.

Exchanges and refunds

Size exchanges are subject to stock availability. If the requested size is unavailable, you may choose a refund for the returned item instead. We aim to inspect returns and issue approved refunds within 7 working days of receiving them. Refunds go to the original payment method; your payment provider may take additional time to display the credit. We will email you if a return does not meet the change-of-mind conditions and explain the next steps.

Faulty, damaged or incorrect items

Please contact us as soon as you notice a problem, with your order number and, where possible, photographs. We will arrange an appropriate remedy, including repair, replacement or refund as applicable, and cover reasonable necessary shipping costs for confirmed faulty, damaged or incorrect items. Please contact us before paying to return such an item so we can arrange shipping.

The 14-day change-of-mind window and unused-item conditions do not limit your rights concerning faulty or misdescribed goods. Nothing in this policy excludes or restricts rights or remedies available under Malaysian consumer law.

Cancellations

Email us promptly if you need to cancel or amend an order. We can cancel it for a full refund before dispatch. Once dispatched, please follow the return process above.